Introduction to the Utility Warehouse and Telecom plus PLC
• The Utility Warehouse provides over 300,000 customers throughout the UK with substantial savings on a wide range of utility services including home phone, mobile, broadband, gas, electricity and non-geographic numbers.
The Utility Warehouse Discount Club is operated by Telecom plus PLC, a major British company, listed on the London Stock Exchange. Telecom plus was named ‘Company of the Year’ at the PLC Awards 2009.
• The Utility Warehouse provide their members with great value, great savings and the best possible customer service. Perhaps it’s not surprising that in a recent survey, over 94% of Utility Warehouse customers said they would recommend them to a friend.
• You may not have heard of the Utility Warehouse Discount Club before, as they do not advertise. Instead, they rely on satisfied customers letting their friends and family know about the great value services they deliver.
They share the money they save with their members, which means you benefit from the best value in the UK!
• The Utility Warehouse are very different to other suppliers. They don’t have any high street shops and their systems are very efficient. And because (unlike their competitors) they don’t waste money on expensive advertising campaigns on TV or in the National Press, they can afford to charge their customers less than they do for the same services.
• The Utility Warehouse don’t do introductory offers to entice new customers that suddenly go up in price after a few months. All their members benefit from consistently good value and great customer service at all times, for as long as they remain a customer.
Member Benefits
• As a member of the Utility Warehouse Discount Club you could benefit from…
- Free calls to UK and international numbers
- Best value broadband and phone packages
- Savings of over £50 on your line rental
- Cheaper gas and electricity
- UK’s best value mobile services
- 5% CashBack on your petrol and shopping
- Unique customer discount plan
- Exclusive membership discounts
And as if that wasn’t enough, there's no minimum contract on most of the services they provide. So you can try them out risk free!
If you're not totally happy with the money you save and the Utility Warehouse’s award-winning UK-based customer service team, you can go back to your current supplier's higher prices at any time!
• Typical household saving - The Utility Warehouse calculate that a typical household can save over £800 a year with them – ask me how!
See the Sales Brochure for full details.
• £100 extra discount - For a limited period only, qualifying new Utility Warehouse customers can benefit from a £100 extra discount – ask me how!
• Save 20-30% on your household bills every month, by shopping!
CashBack card
• Save 20-30% on your household bills every month, by shopping!
• The Utility Warehouse CashBack card – available exclusively to members of the Utility Warehouse Discount Club – enables you to earn 5% CashBack on all your shopping at thousands of stores throughout the UK.
Earn 5% CashBack on all your shopping at leading high-street retailers, including Sainsbury’s, Boots, Argos and many more. 5% CashBack is in addition to any sale prices, coupons or special offers in-store or online.
CashBack appears on your monthly Utility Warehouse bill.
• The Utility Warehouse CashBack card is a unique card that gives you 5% CashBack on food and fuel at Sainsbury’s, clothing, DIY, health and beauty products and household and electrical goods – ask me for full details!
• The Utility Warehouse CashBack card can make a massive difference to you – it could save you hundreds of pounds a year. There is no limit to the amount of CashBack you can earn. Utility Warehouse customers are regularly making savings of over 30% on their household bills, simply by shopping!
Simply top up your Utility Warehouse CashBack card with the amount of money you choose, then use like any normal debit card and get 5% CashBack wherever you go shopping! CashBack appears on your monthly Utility Warehouse bill.
• Topping up your CashBack card is easy, and you have complete control over your money at all times. You can’t spend more than you put on the card, so it’s easy to budget and you can control your spending. And there’s no minimum term contract on the card!
For full details see the Utility Warehouse CashBack card booklet.
One monthly bill
• The Utility Warehouse is the only multi-utility provider that puts all your services onto a simple, single monthly bill. This is a fantastic benefit – it helps with budgeting, it’s clear and easy to understand, and it cuts down on paperwork. You can also opt for e-billing if you prefer!
Award-winning customer service
• The Utility Warehouse call centre is in North London. They answer over 90% of calls within 15 seconds. They understand the importance of customer service, and work hard to deliver excellence in this area.
Value for money
• The Utility Warehouse doesn’t have any high street shops, their systems are very efficient and they don’t waste their customers’ money on expensive advertising campaigns on TV or in the National Press. This means they can afford to charge their customers less than their competitors do for the same services.
• Perhaps it’s not surprising that in a recent survey, over 94% of Utility Warehouse customers said they would recommend the Utility Warehouse to a friend.
Customer Discount Plan
• Do you know anyone who you think would benefit from being a customer of the Utility Warehouse Discount Club?
The Utility Warehouse unique Customer Discount Plan allows you to make further discounts on your monthly bills by introducing friends, family or colleagues to the Utility Warehouse! There is no limit to the size of your discount.
Simply introduce a friend to the Utility Warehouse and the Utility Warehouse will give you a discount on your bill, every month, for as long as they remain a customer. The discount is 0.5% for each service they take – so if your friends take BroadCall (phone and broadband), Gas and Electricity, that’s 2% off. Five friends like that, and that’s 10% off your bill!
Exclusive discount directory
• All Utility Warehouse members receive a free copy of our exclusive Member discount directory, packed with great savings on a wide range of everyday purchases. Or you can browse online, at www.uwdc.co.uk.
• All Utility Warehouse Discount Club members receive an exclusive Member discount directory, packed with discounts and special offers. You can save on a huge range of purchases, from chocolates to holidays and days out!
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